«The unique approach to repairs means a long-term reduction of life cycle costs.»

Preventive maintenance and repairs extend the life cycle.

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Focus on life cycle costs

Our approach to repairs is built on three pillars

Top quality repairs

The unrivalled quality of the repairs leads to a sustainable reduction of life cycle costs.

A fast repair turnaround (within 5 working days) ensures you don’t have to invest unnecessarily in expensive reserve stock.




Establishing the key figures allows for continuous improvement of the life cycle costs.

The key figures are indispensable for applying a fair flat-rate repair fee.


Documentation is a must to ensure the regulatory requirements are fully met.

It also helps create transparency on the reasons for repairs, helping to identify additional cost-saving potentials.

Example of a Swiss orthopaedic clinic in 2011 - 2014

Reduction of costs per procedure by 33%

Taking the example of a Swiss orthopaedic clinic, we can show the effectiveness of our approach to life cycle cost reduction: The repair and repair replacement costs for surgical instruments were reduced by 18.7% in 4 years. This was at the same time as a 22% increase in surgery activity. The bottom line is that this was a 33.4% cost reduction for the instruments required per surgical procedure in relation to the life cycle. An important factor was also the promise of repairing instruments within 5 working days. This meant the hospital avoided unnecessary investment costs in a large reserve stock.

Preventive maintenance or repairs extend the life cycle

Repair Service of Ulrich AG

Preventive maintenance

Set Revisions

Regular, competent maintenance of instrument sets means we can ensure the necessary quality and availability of our instruments. Preservation of value and extension of the life cycle are positive effects brought about by regular maintenance of instrument sets. Regular maintenance and repairs raises the quality to the highest level. Hygiene and surface issues are therefore reduced.

Repair of defective instruments


Instruments are sent for repair if they are not working properly. They are then restored to full working order as per the norm. Customer-specific requirements can be implemented on request. Repair work includes a full reprocessing cycle. Our trained specialist staff ensure the quality of the repairs in the long-term and thus help keep life cycle costs down.

The quality of repairs has a strong influence on life cycle costs

3 cost reduction levers for top quality repairs

Function fully restored

Cost consequences: Number of uses until next repair is maximised.

By having the repairs done by competent specialists, the time interval between two repairs (service life) is significantly increased. Life cycle costs are sustainably reduced. The instrument set remains in use for a longer period.

Life cycle extended

Cost consequences: Instrument service life is extended

Correctly sharpened scissors mean less wear when cutting. The cutting and gouging behaviour of bone rongeurs depends on the jaw geometry; the correct gouging behaviour means minimal wear. Ulrich places great value on the excellent technical skills of its staff in the repair service. This ensures that the service life of the instruments is maximised.

Subsequent repair time shortened

Cost consequences: The repair time of subsequent repairs is shortened

In some cases, more lengthy procedures need to be carried out for repairs; however, these too pay off in the long-term over the life cycle of the instrument. For example, the screws in scissors are replaced instead of repaired. Ulrich follows a holistic approach with the aim of sustainability.

Full traceability is an absolute regulatory requirement

Full compliance with regulatory requirements

The manufacture of medical devices is subject to strict regulations that are governed by statutory and regulatory requirements. Entities that provide the medical devices to end users are distributors and they must meet the legal requirements. In particular, people and companies who change originally compliant products under their own responsibility are also deemed to be distributors. Here at Ulrich, we have long-established processes to ensure our products are fully traceable. This traceability also includes full documentation of the repairs carried out on each instrument. The regulatory requirements are therefore met in full. For years, our name has vouched for utmost compliance with regulatory requirements!

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